Return Material Authorization (RMA) Terms | Streamline Your IT with Allele Cypert's Thin Clients & Zero Client Solutions

Return Merchandise Authorization / RMA SOP | We have been dedicated to designing and producing Thin Clients, All-in-One computers, Embedded PCs, and a wide variety of computer system integration solutions for over 20 years of experience.

Return Merchandise Authorization / RMA SOP

RMA Procedure

Return Material Authorization (RMA) Terms

The Allele Cypert RMA / DOA procedure is as follows:
1. Download and complete the RMA form, including your company's contact information, machine model, serial number, and a description of the problem.
2. Once the RMA form is filled out, please email it to: We will then provide you with a "RMA number." Please make sure to include this RMA # in the corresponding column on the form.
3. Upon receiving the RMA number, you can proceed to send back the faulty unit along with the completed RMA Form.
4. Please send the product to the following address: 3F-1, No. 49, LANE 35, Jihu Rd., Neihu Chiu, TAIPEI, TAIWAN 114.

P.S. Please ensure that you clearly mark the RMA number on the outside of the carton for easy identification.

RMA Terms:

1. DOA should be identified upon shipment from Allele Cypert within one month, provided there’s no human-caused damage. Return costs will be covered by Allele Cypert. (If Allele Cypert determines that human-caused damage is the cause, the customer will be responsible for maintenance fees and transportation costs.
2. If RMA (not DOA) is still in warranty, there’s no need to pay maintenance fees, but one-way shipping costs are the customer’s responsibility. (In the case of human-caused damage, the customer should cover maintenance fees and return transportation costs.)
3. If the RMA is out of warranty, we will provide you with a formal quote. The unit will only be repaired after you have confirmed the quote. All transportation and maintenance/diagnose costs are to be paid by the customer.
4. Repaired items/parts will receive a 3-month warranty extension. (This applies only to parts for which a fee has been paid.
5. If the RMA procedure does not follow our standard operating procedures, please contact us. To ensure your rights, please complete the RMA form, including the serial number.
6. If we are unable to repair the unit due to a shortage of key parts, we will offer products with similar specification for replacement, provided that the product is still under warranty.

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RMA Form
RMA Form

RMA fill in form


Return Merchandise Authorization / RMA SOP | Enhance Operations with Allele Cypert's Advanced Medical & Industrial PCs

Based in Taiwan since 1999, with over 20 years of innovation, Allele Cypert Technology Inc. specializes in all-in-one touch screen computers, industrial touch monitors, and medical monitor solutions. Our commitment to quality and advanced technology ensures high performance products for every business need. Explore our offerings to improve your operations.

Allele Cypert is your trusted partner in cutting-edge embedded hardware, including Thin Client, Zero Client, All-In-One computers, Embedded PCs and automation solutions designed to meet the needs of modern businesses in commercial, medical, biology, and industrial applications worldwide. If you're looking for "EXCLUSIVITY," you have come to the right place. With the best customized products we've got to offer, perfect satisfaction is guaranteed to our customers.

Allele Cypert has been offering customers industrial touch monitor and embedded PC, both with advanced technology and 20 years of experience, Allele Cypert ensures each customer's requirements are met.